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JL
Jacques L

1 reviews | Active since Aug 2022

05 Oct 2023, 17:47

********ly charge for Get More when upgrading

Charged for Get More without consent at upgrade. Called 24/7 number with no answer. Also over charged for first month after upgrade. Almost double the amount

0
Replies (6)
Cell C
Cell C's reply05 Oct 2023, 17:55
Official
Dear Jacques Louw,

Thank you for reaching out to us.

We apologize for the unpleasant experience. Please provide the contract number in question via private reply for us to have the matter looked into and assist.

Regards
^GN

Best regards,

JL
Jacques L's update06 Oct 2023, 06:07
Reviewer Update
Please call *** after 16:00
Cell C
Cell C's reply06 Oct 2023, 06:53
Official
Dear Jacques Louw,

Thank you for reaching out to us.

We have referred your query to our support team who will be in touch to assist.

Regards,
^SR

Best regards,

JL
Jacques L's update06 Oct 2023, 10:44
Reviewer Update
We asked you to call after 16:00 which was ignored. It is also not our responsibility to call Get More as it was your sales assistant that activated the added service. Please cancel the service from your side.
Cell C
Cell C's reply06 Oct 2023, 11:37
Official
We have updated your comments with our support team, they will be in touch to provide feedback.

^SR

Best regards,

Cell C
Cell C's reply11 Oct 2023, 18:34
Official
Dear Jacques Louw,

Kindly note that we tried reaching you with no success, please provide an alternative contact and convenient time to contact you. 

^PN

Best regards,