Ludicrous Over Chargine
<p>They conned me into taking a R99 a month 5GB data package bundled in with a ****le modem. The very first month I was debited R669; I enquired and they told me I had to cap on my usage so I used over the free data. I paid the R669 and I instructed them to reduce the usage cap such that I don't pay anything more than the R99 I agreed to; second month I get billed R669 again. Again I get in touch with them to sort this out, they keep quiet, so I reverse the payment and request they cancel my contract, this month they debit me R825. So pathetic, I will keep reversing those debit orders. I won't be conned like this.</p>
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Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Skhumbuzo confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Skhumbuzo confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
He called me yes, but that was it. Nothing resolved, he gave me his personal email which I communicated my dissatisfaction with what he had sent me and other matter he spoke to me on the phone about. No answer from Skhumbuzo, it's been about a week now.
So the fact that he called means responce statistics for you...no help for me whatsover. I was told some story about open lines, and affordability and R500 limit (which I neither knew about or was party to); it turns out there's a sms you sent me telling me my subscription is now R199; then he turns around and tells me moving forward I won't pay anything over R250...why???? If you say the subscription is R199 why the hell am I being told about R250?????? Cell C is just useless.
He called me yes, but that was it. Nothing resolved, he gave me his personal email which I communicated my dissatisfaction with what he had sent me and other matter he spoke to me on the phone about. No answer from Skhumbuzo, it's been about a week now.
So the fact that he called means responce statistics for you...no help for me whatsover. I was told some story about open lines, and affordability and R500 limit (which I neither knew about or was party to); it turns out there's a sms you sent me telling me my subscription is now R199; then he turns around and tells me moving forward I won't pay anything over R250...why???? If you say the subscription is R199 why the hell am I being told about R250?????? Cell C is just useless.
Skhumbuzo did not only call you, he provided clarity regarding the limit and sent statements as per your request.
Regards
Cell C | PN
Skhumbuzo did not only call you, he provided clarity regarding the limit and sent statements as per your request.
Regards
Cell C | PN
Yeah, I mentioned that in my response. I had informed him I will go over the stuff he sent me and I will revert back as I am not satisfied with what I was told, I responded to him on the email address he provided...I am yet to receive a reply. So instead of arguing with me, you may want to get him to contact me. You obviously missed my comment in the last post about price adjustments that are sent on sms as well as you expecting me to pay about the new R199 subscription...how about dealing with that first?
Yeah, I mentioned that in my response. I had informed him I will go over the stuff he sent me and I will revert back as I am not satisfied with what I was told, I responded to him on the email address he provided...I am yet to receive a reply. So instead of arguing with me, you may want to get him to contact me. You obviously missed my comment in the last post about price adjustments that are sent on sms as well as you expecting me to pay about the new R199 subscription...how about dealing with that first?