pH
peter H

1 reviews | Active since Dec 2015

22 Aug 2018, 06:40

LTE slow speed since I received the the LTE cell C

I stay near the east rand mall in boksburg I purchased a Cell C sim card and LTE router after verifying that I fall within a LTE area with Webafrica. I put the simcard in my LTE router, and the device shows that the network is running on LTE/4G 3 bars on the router.

I did a speedtest, the download speed is on average is 1.31Mbps. This is slower than Vodacom 3g! This is also not the "speeds up to 20Mbps" average customer as advertised

I used to have 4meg adsl which was faster I have this router for 2 months now with the same issue of slow internet speed and am thinking of switching and thowing the the cell c sim in the dustbin

0
Replies (5)
Cell C
Cell C's reply22 Aug 2018, 07:37
Official

We apologies for the frustrations you have experienced. Our team will be in touch to assist you. Do expect a call.

Regards

Cell C | DA

Cell C
Cell C's reply22 Aug 2018, 07:38
Official

We apologies for the frustrations you have experienced. Our team will be in touch to assist you. Do expect a call.

Regards

Cell C | DA

pH
peter H's update22 Aug 2018, 09:57
Reviewer Update
hello Cell C Thank you your the quick Response . i just received a call from one of your people and I supp**** him with the info need and said that your networks team will get back to me in 3 to 5 days Regards peter
Cell C
Cell C's reply23 Aug 2018, 08:10
Official

You're welcome.

Our networks team will get back to you as promised.

Regards

Cell C | PN

pH
peter H's update23 Aug 2018, 09:21
Reviewer Update
Hello I trust that you are well I have just spoke to Cell C support case no: ********** 110 they gave me *** which confirms that there is slow LTE coverage in my area and there is no plans to add additional towers This was not my understanding of this service when I took this package with WebAfrica I have being waiting for to fix my issue since installation 2months looks like my only option is to cancel this package and warn other prospective customers Regards peter