ZM
Zandré Mariano
1 reviews | Active since Jan 2019
07 Feb 2019, 09:59
LTE limits increase without consent
On my January 2019 statement I noticed that my LTE 50gb bundle that I took out for R359pm which used to be capped at R1 had mysteriously changed to a R1000 cap. I have logged a query and I'm awaiting the credit to be passed. Yesterday I received my February 2019 statement indicating that this has still not been fixed and again causing a R1000 account. I am severely unhappy. Where am I meant to get this extra money to pay these accounts as I DID NOT request or approve any increases to my account. Please Cell C this is very bad customer service.
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Replies (4)
Cell C's replyOfficial
07 Feb 2019, 10:04Good morning Zandré
As per communication with Lungile, the credit has been prepared and will reflect in your next invoice.
Regards
Cell C | PN
As per communication with Lungile, the credit has been prepared and will reflect in your next invoice.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Feb 2019, 10:04
Official
Good morning Zandré
As per communication with Lungile, the credit has been prepared and will reflect in your next invoice.
Regards
Cell C | PN
As per communication with Lungile, the credit has been prepared and will reflect in your next invoice.
Regards
Cell C | PN
Best regards,
ZM
Zandré Mariano's updateReviewer Update
07 Feb 2019, 10:08Will this be the credit for both the January and February invoices. Amounting to R1383.96 and will the current account of R2023.59 be taken via debit order? I cannot afford this debit order to go off without receiving my credits due.
ZM
Zandré Mariano's update07 Feb 2019, 10:08
Reviewer Update
Will this be the credit for both the January and February invoices. Amounting to R1383.96 and will the current account of R2023.59 be taken via debit order? I cannot afford this debit order to go off without receiving my credits due.
ZM
Zandré Mariano's updateReviewer Update
07 Feb 2019, 12:12I am very disappointed with the service I am receiving yet you want me to continue paying these unauthorized charges. This is unacceptable.
ZM
Zandré Mariano's update07 Feb 2019, 12:12
Reviewer Update
I am very disappointed with the service I am receiving yet you want me to continue paying these unauthorized charges. This is unacceptable.
ZM
Zandré Mariano's updateReviewer Update
08 Feb 2019, 11:56Good day,
I would appreciate feedback on the credits due to me. If you could please contact me. I am strongly considering closing my accounts due to the poor service delivery. I still cannot understand why I must be held liable for mistakes on your side.
Zandré
ZM
Zandré Mariano's update08 Feb 2019, 11:56
Reviewer Update
Good day,
I would appreciate feedback on the credits due to me. If you could please contact me. I am strongly considering closing my accounts due to the poor service delivery. I still cannot understand why I must be held liable for mistakes on your side.
Zandré