MD
Mieke D
1 reviews | Active since Nov 2018
27 Nov 2018, 11:25
LTE and Cell C
I have been trying to get somebody to respond to my query that I made on the 30 October 2018 to date (27 November 2018), I have not had a phone call or any feedback. LTE was promised at my home location, still to date NO LTE signal and hardly any cell c signal at all. I bought a data package of 100GB which I can't use because I don't have LTE.
Keep phoning the technical department and all they can say is that the query has been escalated and that the case is still open but no feedback, this is now one coming up to a moth and nobody is saying anything.
I'm annoyed!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
27 Nov 2018, 11:54Good morning Mieke
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply27 Nov 2018, 11:54
Official
Good morning Mieke
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
28 Nov 2018, 07:51Palesa has been in contact with you to assist with this matter.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply28 Nov 2018, 07:51
Official
Palesa has been in contact with you to assist with this matter.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
MD
Mieke D's updateReviewer Update
28 Nov 2018, 08:35Yes thank you Palesa for contacting me, but she said she would get back to me yesterday and guess what.......nothing!
Still waiting to hear a response on my query from the 30 October 2018, please it would be nice to know what you are going to do about my situation or do you want me to ask for a refund on the whole amount!
MD
Mieke D's update28 Nov 2018, 08:35
Reviewer Update
Yes thank you Palesa for contacting me, but she said she would get back to me yesterday and guess what.......nothing!
Still waiting to hear a response on my query from the 30 October 2018, please it would be nice to know what you are going to do about my situation or do you want me to ask for a refund on the whole amount!
Cell C's replyOfficial
04 Dec 2018, 09:59As per feedback from our networks team, you have been contacted and a way forward was provided.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply04 Dec 2018, 09:59
Official
As per feedback from our networks team, you have been contacted and a way forward was provided.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
MD
Mieke D's updateReviewer Update
04 Dec 2018, 11:50A way forward was not provided. I was told that nothing can be done about the signal because there are no plans to upgrade or build a new tower in this area.
The information needs to be updated on all your systems regarding reception.
MD
Mieke D's update04 Dec 2018, 11:50
Reviewer Update
A way forward was not provided. I was told that nothing can be done about the signal because there are no plans to upgrade or build a new tower in this area.
The information needs to be updated on all your systems regarding reception.