"LTE Advanced"

I was a Cell C client on your mobile network for 2 years, after 2 years of endless problems I moved to one of your competitors and was completely satisfied... This was more or less 4 years ago. However about 12 ago months, I was looking for an alternative to ADSL and I was sold the dream on Cell C LTE Advanced and the greatly improved network. I signed a contract for an LTE Advanced package and router. With promises of great speed's and improved service, however for the last 5 months I have had download speeds under 4mbps and even worse uploads, I have a 30gig cap and use about half that per month! So there would be no throttiling, naturally. I have been to your Bayside stores as well as your Century City stores, I have taken the router in, been patient, been calm, been understanding, stood in lines but no one can fix the problem! I'm done with that now I want my problem fixed. I want was promised, and I quote "LTE Advanced is a next generation network technology offering improved quality and coverage consistency of the network, improved and consistent data rates compared to LTE and enhanced network security. Cell C have advanced our coverage making our LTE coverage, the widest in South Africa, offering faster download speeds of up to 100Mbps."

I want what was promised and want what I pay for every single month. It seems as if though after I was properly locked into a contract my speed was suddenly slowed down. I feel ****** and cheated and regret my decision for giving Cell C another chance.