1 reviews | Active since Jan 2016
LTE-A Network no longer available yet I have to pay for data I can not use!!!
I took out a data contract last month, LTE-A plan for R241 p/m. I received a bill and was debited R814, I called to find out why. I was told I was debited for two months and because I did not cap the data to R1, no one told me and it is not on the contract. I was also told that an additional 8 gig's has been allocated as out of bundle data to last until end of this month. Now problem is I have not had coverage since two days ago. when I search for coverage via their website, the LTE-A network is no longer listed at all, not that it is not available in my area, but not listed at all. Now I have paid for an additional out of bundle data which I can't use. When I called the call center, Technical support, which is supposed to be available from 7-11pm were no one to be found by any of the customer care consultants. Ultimately, I was told to cancel this contract. Now I don't see how this is fair that I have paid for data about R300 worth of data that I was charged for that I cannot use anymore because Cell C no longer has LTE-A. This is not my fault and I don't see why the financial implications should be mine. No one at the call center can assist me with anything but cancel your contract. This is absolutely unacceptable and ********, paying for a service that I can not use.
We would appreciate the opportunity too assist and provide clarity on this matter.
Kindly private message us the your ID number.
Regards
DA
We would appreciate the opportunity too assist and provide clarity on this matter.
Kindly private message us the your ID number.
Regards
DA
We will be in touch.
Regards
DA
We will be in touch.
Regards
DA
