sB
sikhona B

1 reviews | Active since Jan 2016

25 Apr 2019, 17:12

LTE-A Network no longer available yet I have to pay for data I can not use!!!

I took out a data contract last month, LTE-A plan for R241 p/m. I received a bill and was debited R814, I called to find out why. I was told I was debited for two months and because I did not cap the data to R1, no one told me and it is not on the contract. I was also told that an additional 8 gig's has been allocated as out of bundle data to last until end of this month. Now problem is I have not had coverage since two days ago. when I search for coverage via their website, the LTE-A network is no longer listed at all, not that it is not available in my area, but not listed at all. Now I have paid for an additional out of bundle data which I can't use. When I called the call center, Technical support, which is supposed to be available from 7-11pm were no one to be found by any of the customer care consultants. Ultimately, I was told to cancel this contract. Now I don't see how this is fair that I have paid for data about R300 worth of data that I was charged for that I cannot use anymore because Cell C no longer has LTE-A. This is not my fault and I don't see why the financial implications should be mine. No one at the call center can assist me with anything but cancel your contract. This is absolutely unacceptable and ********, paying for a service that I can not use.

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Replies (3)
Cell C
Cell C's reply26 Apr 2019, 08:21
Official
Good morning Sikhona

We would appreciate the opportunity too assist and provide clarity on this matter.
Kindly private message us the your ID number.

Regards
DA
Cell C
Cell C's reply26 Apr 2019, 08:49
Official
Thank you.
We will be in touch.

Regards
DA
sB
sikhona B's update29 Apr 2019, 08:09
Reviewer Update
I still have no reply from Cell C regarding this matter. I got a call from someone yesterday who I asked to call in an hour's time, this was at 7am yesterday morning. I still have not received a call back. Today is the 29th still without internet. tomorrow the data expires. data that I have paid for. 8 gig's worth of data. and no assistance. this is theft.