AB
Adelle B
1 reviews | Active since Mar 2018
22 Mar 2018, 12:26
LOYALTY.... WHATEVER
Loyalty means nothing these days! i have been a client for over 11 years. Upgrade every 2 years. I then decided to go over to EFT payments as this was the easier option. I notified them Immediately about what was happening. Asking them to please STOP my debit order with immediate effect. STILL PAYING MY ACCOUNT - ON TIME - EVERY MONTH- IN FULL. i email a pdf payment directly to the accounts department. The Problem starts when i decide to upgrade. . due to the debit orders, by the way still being deducted every month!!! *****ing with my credit score.!!!!but oh well, no one bothers to give a ****! So after wanting to upgrade to a new cellphone, i should rather be looking at a new service provider or one that would like my business. One who actually care of their clients.
So it seems to me that being a loyal - paying client for 11 years...... MEANS NOTHING !
Helpful (0)
Replies (6)0
Replies (6)AB
Adelle B's updateReviewer Update
22 Mar 2018, 12:28No swear words were used.... lol
AB
Adelle B's update22 Mar 2018, 12:28
Reviewer Update
No swear words were used.... lol
AB
Adelle B's updateReviewer Update
22 Mar 2018, 12:28Messing and ****....
AB
Adelle B's update22 Mar 2018, 12:28
Reviewer Update
Messing and ****....
Cell C's replyOfficial
22 Mar 2018, 13:15Good afternoon Adelle
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply22 Mar 2018, 13:15
Official
Good afternoon Adelle
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
AB
Adelle B's updateReviewer Update
10 Apr 2018, 13:20Still no call receive to resolve this matter!
AB
Adelle B's update10 Apr 2018, 13:20
Reviewer Update
Still no call receive to resolve this matter!
Cell C's replyOfficial
10 Apr 2018, 14:30Good afternoon Adelle
We will get someone to contact you and assist. Apologies for the delay.
Regards
Cell C | PN
Best regards,
Cell C's reply10 Apr 2018, 14:30
Official
Good afternoon Adelle
We will get someone to contact you and assist. Apologies for the delay.
Regards
Cell C | PN
Best regards,
AB
Adelle B's updateReviewer Update
11 Apr 2018, 09:43I am happy that this matter was finally resolved. Thank you for your assistance
AB
Adelle B's update11 Apr 2018, 09:43
Reviewer Update
I am happy that this matter was finally resolved. Thank you for your assistance