1 reviews | Active since May 2016

14 Nov 2018, 14:17

Loyalty means nothing to these big brands

Look, i ordered a phone and have been waiting for my delivery for a week only because the consultant that called me captured my address wrong and no one knows what's happening. My address was captured wrong, everything was such a mess.

This lady called Lebo i just spoke to gave me such a bad attitude and was not even willing to help me. She just told me that my order is cancelled and i "can" apply again if i want to.

It's ok hey, i really am sad because i have been loyal to Cell C for years and they treat me like this? Keep your phone and i'll be changing my network provider.

0
Replies (3)
Cell C
Cell C's reply14 Nov 2018, 14:37
Official
 Thank you for posting to us. 

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist and ensure your application runs smoothly.  Do expect a call.

Regards
Cell C | DA
Cell C
Cell C's reply15 Nov 2018, 09:01
Official
Kindly refer to Maropeng's email as he could not reach you on your contact number.

Regards
Cell C | PN
Cell C
Cell C's reply16 Nov 2018, 12:22
Official
Maropeng contacted you and you confirmed that you have been contacted and will be receiving the device today.

Regards
Cell C | PN