Loyalty means nothing

My debit order deduction for March had an additional R500 deduction than the February deduction.

I called the Cell C call Centre and the call was answered by a very rude call Centre agent who was of no assistance and the call was ended.

I called back for a second time and was helped by a young man who told me there was a recent upgrade done on my profile .He then proceeded to transfer me to the upgrade department.

The person that answered in the upgrade department told me that this was not an upgrade related problem and she will have to transfer me back to the customer care dept.

She proceeds to transfer back to the Customer care department and the call cuts .