GN
Gerhard N
1 reviews | Active since Feb 2014
28 Feb 2023, 09:51
Loyalty means nothing
I try to phone customer care and after jumping through countless hoops to get to talk to a customer care agent to resolve money that gets deducted that I not aware of I told I failed my security questions and should do the process all over again. No system to help a customer if this happens. I have been a customer for 10 years plus and I have 2 contracts and a fibre contract and this is how you take care of loyal customers ? I will be closing all contracts with Cell C.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
28 Feb 2023, 10:13Good day Gerhard Nel
Thank you for reaching.
Kindly be advised that you need to pass security verification to be assisted over the phone alternatively you can also visit the Cell C store with your ID for face to face assistance .
Please give clarity on the money is being deducted and aware of, as you have more that one line on your profile.
Regards
NH
Thank you for reaching.
Kindly be advised that you need to pass security verification to be assisted over the phone alternatively you can also visit the Cell C store with your ID for face to face assistance .
Please give clarity on the money is being deducted and aware of, as you have more that one line on your profile.
Regards
NH
Cell C's reply28 Feb 2023, 10:13
Official
Good day Gerhard Nel
Thank you for reaching.
Kindly be advised that you need to pass security verification to be assisted over the phone alternatively you can also visit the Cell C store with your ID for face to face assistance .
Please give clarity on the money is being deducted and aware of, as you have more that one line on your profile.
Regards
NH
Thank you for reaching.
Kindly be advised that you need to pass security verification to be assisted over the phone alternatively you can also visit the Cell C store with your ID for face to face assistance .
Please give clarity on the money is being deducted and aware of, as you have more that one line on your profile.
Regards
NH
Cell C's replyOfficial
28 Feb 2023, 11:06Good day Gerhard
Thank you for contacting us.
We sincerly apologise for the unpleasant experience. Please private us a short description of your query, so that we can assist with your billing query. Alternative you may send us an email to ***.
^NT
Thank you for contacting us.
We sincerly apologise for the unpleasant experience. Please private us a short description of your query, so that we can assist with your billing query. Alternative you may send us an email to ***.
^NT
Cell C's reply28 Feb 2023, 11:06
Official
Good day Gerhard
Thank you for contacting us.
We sincerly apologise for the unpleasant experience. Please private us a short description of your query, so that we can assist with your billing query. Alternative you may send us an email to ***.
^NT
Thank you for contacting us.
We sincerly apologise for the unpleasant experience. Please private us a short description of your query, so that we can assist with your billing query. Alternative you may send us an email to ***.
^NT