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cF
cindy F

1 reviews | Active since Dec 2010

24 Jul 2018, 09:38

LOYAL CUSTOMER AND CELL C GRABS-MONEY GRABBERS

So i pay my contract every month on time. NO PROBLEM. i have been with Cell C for over 10 years. I had upgraded in April this year and have been accumulating my minutes for specific reasons. no on the 20 July i only have 35 minutes to which i had over 200mins. i called the customer care -was told that due to upgrade i lost all my minutes. WHY WHY WHY? i paid for that every month and its taken away from me. indirect theft!!!

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Replies (4)
Cell C
Cell C's reply24 Jul 2018, 10:00
Official

Good morning Cindy

Your available minutes carry over when you upgrade your contract if the new contract is set to kick-in at the end of the current contract term, contract benefits will not be forfeited. If the upgrade is immediate you will not be able to carry over available minutes when you upgrade. You will lose any unused airtime, minutes, SMS bundles as well as data bundles that you may currently have available. Therefore, it is important to use your airtime, SMS bundles and data bundles before you upgrade.

We will get someone to assist.

Regards

Cell C | PN

Cell C
Cell C's reply24 Jul 2018, 12:47
Official

Mpho has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

cF
cindy F's update24 Jul 2018, 14:23
Reviewer Update
Thank you Cell C. Mpho was wonderful. Problem sorted and thank you for crediting me a portion of what was deducted from my account. this problem i had was sorted within a hour. I must say good service and professional. thanks
Cell C
Cell C's reply24 Jul 2018, 15:06
Official

You're welcome and thank you for providing us with feedback.

We are happy to hear that Mpho assisted in a commendable manner.

Enjoy the rest of your day.

Regards

Cell C | PN