Loyal cust treated like ****

Upgraded on 30.04.2019 2 x accounts/contracts. Made my decision on the diveces according to the stock YOU said you have in stock. I'm 6kms away from your offices. Tomorrow is day 15 that I'm waiting with no feedback, no help and no service. Now apparently you're procuring stock. How does this work. PHONE ME! I refuse to phone your cust number and be placed on hold for 60mins and more!! PHONE ME!!!!! How do you do business? Business is a two sides relationship, I pay for a service, and you provide the service. At this stage only I'm paying and receiving NO service. For once CELL C try and turn a bad review into a satisfied customer on HELLOPETER. or don't you care about being the top bad review cell provider in this country?