Low Levels Of Service At Cell C

The level of service I have received from Cell C this far is absolutely ridiculous. Someone renewed a contract under my name, I was sent a quotation to sign, when I disputed renewing the contract I was asked to send affidavit from the police department stating I didn’t renew the contract. I did just that, I was than sent an email that someone from Cell C will contact me within two day with investigation out come, 4 days has gone pass with no feedback, when I called the call center today I was told by Precious to keep waiting and she can’t tell me as to how long should I wait and she can’t transfer me to her team leader or the investigation department to get feedback. My Account was debited on the 19th of which I didn’t have funds in that account, I was charged R60 by the bank for unpaid debit order, my credit scoring has been affected and Cell C says just wait. My Cell C phone number has been disconnected, I no longer get or make calls now. No one is responding to my emails (Phindile Kubeka &Judith Mtjalo) have decided not to respond. This are the people we trust with our private information.