Lousy performance from Cell C, excellent performance from support

I signed up for CFibre... Everything paid for up fron on the same day as the application, and everythign confirmed in emails from Cell C...

THREE WEEKS LATER vumatel arrives to install the line. then comes back to splice the line since it isn't working... Then comes back since the line isn't working and it seems the splicing team didn't bother to chck the line and spliced it to a non-working fibre line... So two weeks just to get a working line.

so FIVE weeks after installation an active working line. So, I get sent the username and login to connect to use in the router... It doesn't work. After hours talks with their technician results in him being as frustrated as me, unable to get hold of his own technical support team... He was prepared to go in early at 6AM to push the guys to reset the password in the hopes of that working. I retried at 8:30 PM, and it finally worked.

So lousy performance from Cell C, but 5 start performance from RUDZANI MUSETHA who really went above and beyond to try and get right what Cell C was getting wrong!