Lousy customer service ever. No wonder they folded due to poor management.

So i had the most horiffic insident happent to me on the 28 of December where I was hijacked and both my mobile phones were taken and bank cards and ended up in the emergency room to get stitches on on the wounds inflicted by the *********. Reported the case and have a case number. One phone had a Telkom sim card which when I went to Westgate mall to do a swap swap they were more than helpful and and processed it with my ID and proof of residence as the sim cards are registered on my name. Now when I went to the Cell C shop at the same mall they told me they are out of sim cards I must come back after 3 days which I did and explained what happened and what I need and I was told it does not matter that I was hijacked ****** and have my ID and proof of residence, as long as I can't tell them the last 5 numbers I called and the last amount I recharged with they cannot help me with a swim swap. SO now i lost my number *** which is the number I used for my work as I am self employed. This is appalling to say the list. They didn't even ask for the case number to follow up with the investigating officer, they just sent me away.