Lost or ****** Samsung Note 9

I am beyond disappointed and dont have any patience any more. After my first complaint on Hello Peter. "Lost or ****** Samsung Note 9" I received a call from Cell C asking me to give them time till the next day in connection with my phone. I am still waiting since last week for that call. I am out of options and cant believe Cell C cannot solve this problem. Where do I turn to to get help and my phone back? They just don't care at all. Maybe I must go open a Civil case against them and splash it in every newspaper I can lay my hands on.

I need my phone back from Cell C, 3 months is long enough for them to sort out the problem. Their incompetence is sickening. How do you manage to keep your customers happy....