Lost or ****** Samsumg Note 9

I am very unsatisfied customer of Cell C. on the 01 September 2020 I send my phone in for repairs, I received a SMS telling me that I should collect my phone at the local Cell C store. On arriving I find that they have pushed my broken s-pen into the phone, I requested they send it back and remove the pen as this was not the way I send it to them, How am I suppose to take a broken pen out of my device? I received a sms again telling me my phone was at the store. On arrival at the store in Kroonstad, I found that the store was closed down.

I called Cell C and they put me through to repairs, whom never answered the phone. I called a second time and still no luck in getting someone on the phone to assist. I then called the operator and explained my situation to her, she was eager to assist and said she will let me know what is happening. I have not received a call from Cell C as yet!

I started sending e-mails to customer support asking them to send my phone back to me. I also informed them not to repair it as I just want my phone back. All this to no avail. It it the 24/11/2020 and Cell C just either can find my phone or the lost it as there is no response from them.

I have a Samsung Note 9 and I would like Cell C to deliver my phone to my house or replace it since they can seem to find it.

I am waiting since the 1st of September for my phone, it is almost 3 months later and I am still without my phone. This is unacceptable. They are very fast to take your money but have no customer service. The incompetence of a company this big is disappointing.

Kind regards Breggie Jonker ***