Lost number after requesting conversion to Prepaid.
<p>I have canceled my contract on July 01st with Cell C. I paid up my contract up front on the 30th of June. I requested that I keep my number and be moved over to prepaid. I received an SMS saying that my contact will be terminated an thought that is what I asked for. Not once did I think, that my number will now be lost. I woke up with no cell service on the 31st of July; the schedule date for cancellation. I went in to Greenacres: The Bridge - Cell c and spoke to Mary Botha, her tone of voice was so annoyed that I decided to leave. I was told to phone the retention department instead. I would like to have my number back. The request I made in the first place.</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
What a way to deal with customers. Thank you Theodorah, you have made me believe in good service again. You were very professional in dealing with my complaint. Cell C needs more people like you. Thank you for being so responsive and dealing with my complaint.
What a way to deal with customers. Thank you Theodorah, you have made me believe in good service again. You were very professional in dealing with my complaint. Cell C needs more people like you. Thank you for being so responsive and dealing with my complaint.