1 reviews | Active since Nov 2016
Lost for words... Bad customer care
<p>I quote “ Dear Cell c customer, are you satisfied with the feedback on your query ? Please reply with Yes or No. Regards Cell C. I do I reply when my phone is blocked since last week already.</p> <p> </p> <p>I wrote a complain to Cell C as a unhappy customer… Then Cell C calls me as and advices me they will call me back as they are referring to my query and will revert back to me within 24 / 72 hours, Agent by the name of Moses called on Tuesday the 10th January 2017 and promised latest call back will be on Friday. I waited and he never called, Nor did anyone from Cell C call to advice me why they did not call or what was the delay with my query. He then calls me on Sunday afternoon and advices me he does not know what is my query and I should explain to him again and they cannot find it. After spoken to him and he was not much helpful and hand up the phone he send me the stupid SMS… I do not even know what feedback his taking about that he gave to me or assisted me with. As he also refused to provide my call recordings as requested.</p> <p> </p> <p>I do not want Moses to call me again thank u… Thank you for your bad service and inconvenience you have course me.</p> <p> </p> <p>And my initial query was below since until today you seem not to know Goodbye…</p> <p> </p> <p>( Good day</p> <p> </p> <p>I am very upset with Cell C regarding the 2 contracts I have with them, I have used Cell c for almost 2 years and my one contract is ending in March as I’m due for an upgrade. I have been with Cell C and never have I missed payment for any reason. I pay my contract and I can even send you guys my bank statement for the last 12 months I never miss any debit orders as I have a good credit record until Cell C destroyed my life last month. I called Cell asking them to debit my account and was advised they can only debit on the 27 as 26 is a public holiday, I called them on the 29 December again asked them if they received payment as I did not see Cell C debit order they said, they cannot tell as yet I must call after 24 hours. Called again on the 30th December they said they not see payment that went through I asked the agent who assisted me to do a re-debit on that account again to make sure as I have money on my account and she advised me it will done on the 31st December 2016.</p> <p> </p> <p>Today I get an sms from Cell C “ I quote “ your cell c account is in arrears by R615 services to be suspended on non payment in 2 days. R 70 will be charged for returned debit orders…Bla Bla Bla</p> <p> </p> <p>Please can someone explain to me how does one person call Cell C 5 times requesting them to debit account and still requesting them to take their money and they don’t. Not I am left with a problem of an outstanding amount that will have to be paid and my line will be suspended… Now it’s Jan kids are going school and I need to pay Cell C for the their *********** stuff giving me wrong advice and them not taking what is theirs.</p> <p> </p> <p>I need feedback regarding this matter ASAP before my line is closed in 2 days and please I need all those call recordings calling in requesting to be debited again. I want this mess sorted out my credit score dropped due to this mess and it was not even my fault. )</p> <p> </p>
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A follow up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
A follow up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Dear Cell C again.
No good deed should go unnoticed and it all to Lungile Ntuli who was assigned to handle my query. Was very disappointed with the service after I have spoken to consultant Moses who was rude, ***********, not a good a listener and defiantly no customer services at all. I should hope in future is not assigned to any case as he just talk without thinking and he never bothers to do his research and request for proof or documents from Cell C customers when needed.
Lungile Ntuli assisted me today and I glad she was assigned my complain as she was a good listener and now I’m glad to respond and say Yes my query is being dealt with and my phone should be working perfectly fine by tomorrow. I cannot Thank you enough dear, even though it has affected my credit profile but at least someone took time to consider me as a customer and solve my query. The fact that you call and advice on every step you taking and advice me on the feedback and email if you cannot get hold of me I appreciate it. Just thought as I was an unhappy client and I wrote to Hello Peter its only far I advice on feedback. Thanks Lungile Ntuli and Cell C just hope we won’t have to write back.
Dear Cell C again.
No good deed should go unnoticed and it all to Lungile Ntuli who was assigned to handle my query. Was very disappointed with the service after I have spoken to consultant Moses who was rude, ***********, not a good a listener and defiantly no customer services at all. I should hope in future is not assigned to any case as he just talk without thinking and he never bothers to do his research and request for proof or documents from Cell C customers when needed.
Lungile Ntuli assisted me today and I glad she was assigned my complain as she was a good listener and now I’m glad to respond and say Yes my query is being dealt with and my phone should be working perfectly fine by tomorrow. I cannot Thank you enough dear, even though it has affected my credit profile but at least someone took time to consider me as a customer and solve my query. The fact that you call and advice on every step you taking and advice me on the feedback and email if you cannot get hold of me I appreciate it. Just thought as I was an unhappy client and I wrote to Hello Peter its only far I advice on feedback. Thanks Lungile Ntuli and Cell C just hope we won’t have to write back.