Lost Device - Worst Service Ever

<p>On the 20th of August 2016 I took my husbands Sony Xperia Z5 in to Cell C East Rand Mall to be repaired. I was told that the return policy is 21 days. However, to date we have not received any sms staying the phone has been handed into for repairs. Today the 30th of August I phone to follow up on the phone just be told by the REPAIR CENTRE at HEAD OFFICE has not received the deviced. The Branch in East Rand Mall keep on telling me that the device is not with them and that Ram had collected the device from them, but the Branch cannot furnish me with a ref number or waybil number. NO ONE CAN TELL ME WHERE THE DEVICE IS! This is totally unacceptable and as far as what I know the device could have been ******. Absolutely shocking</p>