oM
oscar M
1 reviews | Active since Jul 2014
04 Sept 2016, 22:40
lost data without using it
<p>On friday I bought airtime of R100 and converted to Bb10 internet service(bis) of R99 fast forward today I have 0 data when I call cell c..im being told that I used 150mb data at 01:03 and 03:30 I spent 800mb of which I was faster asleep at the time and I know I spent about 83mb before 22:00...and this 950mb I don't know about and Im not being told which site did cause last site I used was "slikouronlife.co.za" which doesnt cost 2gig of data and it was 22:00 not 1am nor 3 am...all I want is my 1917mb if not more cause I had 50 mb extra on my 2gig of data...</p>
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Replies (3)
Cell C's replyOfficial
05 Sept 2016, 07:36We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Sept 2016, 07:36
Official
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
06 Sept 2016, 09:12Derrick has been in contact with you to assist and provide feedback regarding this matter. He also sent an email as confirmation of the outcome feedback, attached with the usage report from the technical department.
Regards
Cell C | PN
Best regards,
Cell C's reply06 Sept 2016, 09:12
Official
Derrick has been in contact with you to assist and provide feedback regarding this matter. He also sent an email as confirmation of the outcome feedback, attached with the usage report from the technical department.
Regards
Cell C | PN
Best regards,
oM
oscar M's updateReviewer Update
06 Sept 2016, 16:30that usage report doesnt say what is it exactly that chowed my data other than this blackberry.com which i dont understand cause my app were closed and closed internet pages before 23:00...all i can say is im very disappointed and the fact that i got to loose 1917MB of data during mid night without using it...thats how crazy it is and funny enough it happens to be blackberry.com a page that i opened only on the 01 sept cause only app that has been updated is whatsapp on the 01 sept before i loaded R100 of airtime...this is nonsense even your Derrick know that was nonsense that he couldnt explain as well....better come up with another excuse cause this is absolute BULL!!!!!
oM
oscar M's update06 Sept 2016, 16:30
Reviewer Update
that usage report doesnt say what is it exactly that chowed my data other than this blackberry.com which i dont understand cause my app were closed and closed internet pages before 23:00...all i can say is im very disappointed and the fact that i got to loose 1917MB of data during mid night without using it...thats how crazy it is and funny enough it happens to be blackberry.com a page that i opened only on the 01 sept cause only app that has been updated is whatsapp on the 01 sept before i loaded R100 of airtime...this is nonsense even your Derrick know that was nonsense that he couldnt explain as well....better come up with another excuse cause this is absolute BULL!!!!!