KB
Kavesh B
1 reviews | Active since Mar 2009
01 Jul 2017, 08:05
Lost Data due to Cell C reception problems
<p> </p> <p>Hi</p> <p> </p> <p>I've taken out a new contract at the end of June and in the last 2 days towards the end of the month I was unable to connect and therefore lost 26GB which I had paid for. </p> <p> </p> <p>I've had a consultant call he yesterday saying there is no record of my call although I have a reference number and even sent an email. </p> <p> </p> <p>The consultant was very clear about the fact that I never brought up the data loss and obviously didn't through all the call logs as he states he did and I just cut the call because he was non responsive to my requests</p> <p> </p> <p>Can someome please call me regarding this preferably a team leader as I don't want to go through the same scenario again. </p> <p> </p> <p>Thanks</p>
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
01 Jul 2017, 09:08Hi Kavesh
We have escalated this matter for further assistance.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply01 Jul 2017, 09:08
Official
Hi Kavesh
We have escalated this matter for further assistance.
Do expect communication.
Regards
Cell C | PN
Best regards,
KB
Kavesh B's updateReviewer Update
27 Aug 2017, 22:27Since this matter has been raised and I was either expected with a refund or no charge or the data to be given the following month but cell c have just washed theirs hands clean of this matter, taken the money without providing me with anything. Thank you
KB
Kavesh B's update27 Aug 2017, 22:27
Reviewer Update
Since this matter has been raised and I was either expected with a refund or no charge or the data to be given the following month but cell c have just washed theirs hands clean of this matter, taken the money without providing me with anything. Thank you
Cell C's replyOfficial
28 Aug 2017, 15:50Thank you for posting to us.
A follow-up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply28 Aug 2017, 15:50
Official
Thank you for posting to us.
A follow-up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
01 Sept 2017, 11:20Moses confirmed that he has contacted you and advised that he will investigate this matter then revert with feedback.
Regards
Cell C | PN
Best regards,
Cell C's reply01 Sept 2017, 11:20
Official
Moses confirmed that he has contacted you and advised that he will investigate this matter then revert with feedback.
Regards
Cell C | PN
Best regards,
KB
Kavesh B's updateReviewer Update
04 Sept 2017, 09:54Cell C called to say it's not their fault and that the time I called in the evening I must take my Sim card to have it checked out but I had at the time two cell c data contracts and both would not pick up network.
So basically they took my money, didn't provide the service promised and said to hell with it they won't replace either, typical of big corporates not accepting any fault and by the way the sim was fine as two days late without taking my sim in all was fine.
Pathetic response from Cell C, seems like they need the money desperately. They admitted to network faults but funny enough not in my area so that's their justification.
KB
Kavesh B's update04 Sept 2017, 09:54
Reviewer Update
Cell C called to say it's not their fault and that the time I called in the evening I must take my Sim card to have it checked out but I had at the time two cell c data contracts and both would not pick up network.
So basically they took my money, didn't provide the service promised and said to hell with it they won't replace either, typical of big corporates not accepting any fault and by the way the sim was fine as two days late without taking my sim in all was fine.
Pathetic response from Cell C, seems like they need the money desperately. They admitted to network faults but funny enough not in my area so that's their justification.
KB
Kavesh B's updateReviewer Update
04 Sept 2017, 09:55If there were a zero star rating this would be one. Thanks Moses for the bs excuse.
KB
Kavesh B's update04 Sept 2017, 09:55
Reviewer Update
If there were a zero star rating this would be one. Thanks Moses for the bs excuse.