Loss of Finance

My tablet account came in for R897 and realised that it was ****** because I was not using it for a while. I reported this calling 84140. I told the person that my phone is ****** and that they must stop everything on my account. I go into a store at the Bridge in Newton Park the same day to enquire if I will get another account and was assured that my account will be R99 until the contract expires. Not one of the two checks that the person could have asked for products. I was assured that my remainder billing until the contra was not aware that products could be asked via the phone. a month later an account of R1600 is received. I go to the branch store and the person does not look into the products which was recurring. the person does not advise me to blacklist the products. I phone in to the call centre to check it my account will be a normal R99 and is told about the recurring products and that I am responsible to pay until the contract expires and because I cancelled the account I had to pay the normal price of R246 per month until the contract ended in Jan 2015. I went in to blacklist the account 2 weeks ago and is still waiting for the ITC number.