NM
Nomzamo M

1 reviews | Active since Jun 2016

03 Nov 2017, 15:30

Long wait and horrible attitude

I'm at Galleria, I go to cellc store to buy airtime I kindly inform the guy at the door I want to buy airtime ahe points me to a lady. I go to her and I tell her I need airtime but she just looked at me and than I wait for almost 15 minutes (mind you I'm the only customer waiting - not attended). I ask her again if she's the only one working today she's says the other is at toilet and she mumbles where the other is. Well I wait. I tell them I have been waiting for a very long time the guy who came back from the (Kalhoun) laughed at me. I'm angry and fuming with the way they treated me and gave attitude i can't explain because I'm angry. I need this to be attended, I dealt with Adele and Kalhoun. People apply for jobs but treat customers horrible just because its Friday amd feeling lazy.

0
Replies (1)
Cell C
Cell C's reply04 Nov 2017, 06:36
Official

Good morning Nomzamo

Thank you for bringing this matter to our attention.

We will address this matter with the store manager to have this kind of behaviour rectified. This is not the norm or standard of service we want for our customers.

Sincere apologies for the poor service.

Regards

Cell C | PN