Logging a Query with CELL C regarding incorrect debit for past 22 months

<p>I noticed on my last statement that I have been debited for Apple data whilst I have a blackberry contract. Thank to Cell C for updating their statements for me to nottice the charge. I logged a query 0n the 10 Dec 2016. Even spoke to a supervisor Busisiwe who told me a respobnse will be recieved within 48hrs to resolve with an sms confirming query ********** 452 logged. I called after two days due to no response later to be told it will take 7 days. phoned two days ago to be told not logged with the correct division but will be marked as urgent and should expect a call within the hour. Phoned today due to no response and told it will take another 7 business days before issue resolved and monies paid to my account</p> <p> </p> <p>CELL C I want my money back and do not throw your rule book at me it is high time the consumer counsil takes business to task on monies lost due to query resolution time in small print. If I borrow someone money I do not ecpect to lose my money beacse I did not ask for it in time " ****************". 1st degree</p>