Hellopeter
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1 reviews | Active since Sept 2016

04 Sept 2016, 06:26

Log support ticket not working

<p>Registered as new user. The support ticket functionality doesn;t work. Cannot find an email adrress on the web site to complain to.</p>

0
Replies (5)
Cell C
Cell C's reply05 Sept 2016, 07:14
Official

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply05 Sept 2016, 09:25
Official

As per feedback, please forward the required document to Patrick and he will assist further with this matter.

Regards

Cell C | PN

Best regards,

's update05 Sept 2016, 10:24
Reviewer Update

Thanks for contacting me this morning. The issue is however not resolved yet.

Cell C
Cell C's reply06 Sept 2016, 10:56
Official

Patrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

's update06 Sept 2016, 13:49
Reviewer Update

Thank you for helping, the issue have been escalated to Nedbank. One ti[p is to have a database available to search on a reference number when given. Would make solving the issues easy.