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Fiona Van der heever

1 reviews | Active since May 2017

31 May 2017, 11:07

Lodge a claim for ****** phone - excess paid

<p>I have put in a claim for my cellphone which was ******. I have paid the excess of R 599.00 into Finrite's account bank account and emailed proof of payment as well. In the meantime i have tried to contact CellC on numerous occasions, different times of the day everyday. I have lots and lots of emails to the sent to ********** no response. I phoned Etana Insurance company limited 011 ********** only to be transferred to the ********** 007 the one and only number that no one answers. I am at the moment still paying insurance monthly for a service i am not getting. I cant even phone to cancel it cause i can't get through to anyone. Please help me!</p>

0
Replies (3)
Cell C
Cell C's reply31 May 2017, 11:23
Official

Hi Fiona

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply31 May 2017, 11:23
Official

Hi Fiona

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply31 May 2017, 12:15
Official

As per communication, Lungi will revert with feedback.

Regards

Cell C | PN