Locked Out of Self-Service Online Account

1. CellC current website - which seems to be a new one since I last used it 6 or so months ago - does not accept lower case letters, and therefore when I tried to log onto MyCellC online account with my password which has a combination of lower case and upper case letters, I got locked out. The website stated I must call 140 to get it unlocked.<br> <br> 2. I called 140 and the agent I spoke to had no clue what I was talking about, and she said that I should call the technical support line - ***. I spoke to Rose Mohohlo who asked me \what is an online account?\". I tried to explain and she said she has no access to unlock an account. Her supervisor Tshebo S refused to speak to me, and Rose promised they would look into it and call me back. I wasn't convinced and accused her of making promises to just get rid of me from the line.<br> <br> 3. I also emailed support on [URL Removed] explaining that I am locked out, and that the website manner of capitalizing all input makes it hard to get a password right.<br> <br> That was on Saturday 05 Mar around 15:15. I have had no response from Rose, Tshepo S. or Support and I am still locked out of my online.<br> <br> Please help?"