LITTLE to NO Service & Incompetency

How can such a big company with all the competition out there have such bad bad service with the most *********** staff we have come across????<br> My hubby has been trying to get his itemised billing out of Cell C for a month now and not even to mention how he has been struggling to upgrade his contract. WOW <br> I have just done my upgrade with another provider, took me 10min and we have the exact same contracts but my monthly payment is nearly R300 less than his trough a different provider. Is going through Cell C directly supposed to be easier???