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MJ
Marius J

1 reviews | Active since Mar 2012

01 Feb 2023, 17:08

Literally *****ing from my bank account.

After 8 years wit Cell C, I move house in May 22. I cant just move the line...I have to cancel the order, and then get a new contract. So I end up paying for 2 lines as I didin't give notice in time. In November I move house again, and want to do a move order. Cell C says no, you have to cancel your old line, WITH EARLY TERMINATION penalties, and get a new line. So like a sane human being I decline, and cancel my line. They then throw early cancellation at me again, saying now I owe them R2661, but they end up deducting R1149 and R2298. Please note that the line was also not working for 50% of the time due to installation issues.

0
Replies (3)
Cell C
Cell C's reply01 Feb 2023, 17:19
Official
Good day Marius

Thank you for contacting us. 

The matter will be escalated to our Fibre Support Team for assistance. We will revert to you. 

^NT
MJ
Marius J's update02 Feb 2023, 12:40
Reviewer Update
So your agent says it was for Jan and Feb service fee @R2298. And then I send them the confirmation of cancellation email clearly indicating end December. So I was charged for 2 months after cancellation. Then they come back and say well it was actually for something completely else. Your agent: " Kindly note the payment of R2298.00 is for January and February 2023 ", also from your agent " Please note that your cancellation request of account MJ0522-H424 has been processed successfully. Your contract will be terminated on 31/12/2022". So you admit you charged me for 2 months after cancellation....and now you are trying to give me a whole new reason you will keep charging me.
MJ
Marius J's update02 Feb 2023, 14:13
Reviewer Update
Reported to CPA. Your contact center threatening me with future payments......