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SYLVIA S

1 reviews | Active since Dec 2015

11 Dec 2015, 17:27

LISTED AT ITC AFTER CONTRACT CANCELLATION

I have received a letter of contract cancellation from Cell C dated 30 April 2015, in response to the letter that I sent them to request that they cancel my contract because I was not happy with the products. My concern now is that they have listed me with ITC,and when I phone/email CELL C to ask why,I have not get a valid answer to my question. I was told that SELECT-ON-LINE was the company that listed me,but when I contacted them they refered me back to CELL C Legal Dept, to sort my query. This query has been logged <br> <br> The Legal Department has not been able to respond to my query, yesterday when I phoned them,they wanted to refer me to their Repairs Dept of which I refused to be transfered there,because the last person by the name Thabo that I spoke to in Legal said he will investigate an come back to me within 10 working days. It is now over a month and I still have not received any positive response from them.<br> <br> I just want to be cleared with ITC,<br> <br> All my reference numbers:(1). Your ref number: *** [Incident: 151104-00 (2). Your ref number: ***<br> (3) Your ref number: ***<br>

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Replies (1)
Cell C
Cell C's reply12 Dec 2015, 07:02
Official
Hello SYLVIA2808,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN