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SYLVIA S

1 reviews | Active since Dec 2015

29 Dec 2015, 19:10

LISTED AT ITC AFTER CONTRACT CANCELLATION

I have received a letter of contract cancellation from Cell C dated 30 April 2015, in response to the letter that I sent them to request that they cancel my contract because I was not happy with the products. My concern now is that they have listed me with ITC,and when I phone/email CELL C to ask why,I have not get a valid answer to my question. I was told that SELECT-ON-LINE was the company that listed me,but when I contacted them they refered me back to CELL C Legal Dept, to sort my query. This query has been logged and its still not resolved. I have tried a few times to contact their Legal Dept and sometimes the phone just rings without an answer. <br> <br> After I wrote to Hello Peter on the 11/12/2013 a lady by the name of Nelly from Cell C,contacted me (on 13/12/2015) saying she will be handling the matter and she will see to it that we resolve the issue. I tried to follow up with their H/O and I was told there is no one by the name Nelly in the Legal Dept.<br> <br> I am writting again to say the issue is still not resolved and I am hoping that HELLO PETER will help me.<br> .<br> <br> :(1). Your ref number: ***-<br> 2.Your ref number: ***<br> (3) Your ref number: ***

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Replies (1)
Cell C
Cell C's reply30 Dec 2015, 07:03
Official
Hello SYLVIA2808,

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN