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Godwin W

1 reviews | Active since Feb 2025

04 Feb 2025, 09:15

Listed as bad payer on Credit Agencies

I'm dissapointed to say the least. I have 4 x contracts with you and have paid this monthly without fail. When I now app**** for credit, I was advised that one of my accounts is 30 day in arrears as per credit berau and it was listed in December 2024. I fail to understand how this is possible when i have R0.00 balance outstanding on my invoices as well as account up to date status.

Payments: Wednesday 27 November 2024 , Saturday 14 December 2024,

So i dont understand why you have listed me on the credit agency for 30 day in arrears for December 2024 only and prior December, payment profile is up to date

0
Replies (6)
Cell C
Cell C's reply04 Feb 2025, 09:48
Official
Dear Godwin von willingh,

Thank you for reaching out to us regarding your account.

We are sincerely sorry to hear of the negative experience you have had with us. We have referred the matter to our support team and one of our friendly consultants will be in contact with you soon to assist with the matter. 

Regards,
Cell C | TN
GW
Godwin W's update04 Feb 2025, 15:13
Reviewer Update
Dear Godwin von willingh,

Thank you for contacting Cell C.

Please note that we have tried contacting you on the number *** with no success.

Kindly send us an email to *** with your alternative number or convenient time to call you.

Regards,
Cell C Social Media Department

This was your last response which I rep****.. Simple instructions that also cannot be followed..

Thank you for the response.

For security reasons, we are required to contact you telephonically. You can provide an international contact number and we will call you.

Regards,
Cell C | TN

I have confirmed that I'm not in South Africa and yet you still calling me. I have given my International Number
GW
Godwin W's update08 Feb 2025, 18:07
Reviewer Update
Dear Cell C,

I received the phone call as promised and I highly appreciate the feedback and the promise to resolve my query, however this does NOT resolve my issue and concern.

You incorrectly listed me as a SLOW payer on the credit berau but yet payments were made which you clearly confirm the issue was on your side. Although the update of my credit rating will take 2 -4 weeks, I have to wait additional 90 DAYS before I can approach my bank for what I initially requested.

This is indeed an inconvenience towards me base on your ERROR and MISTAKE and ATTENTION TO DETAIL.

For the life of me I'm not someone looking for freebies or anything, but as mentioned to your lady that called me I need some sort of compensation as this was oversight from your end.

What makes it even worse, I wanted to apply for another cellphone contract at your competitor and I was advised to wait as my Cell Caccount shows in arrears. Its humuliating to say the least when you know that you being penalised for something that was not even my fault.

Even just a mere letter of apology in writing but no.. The customer must just be happy that someone's incompetance, negligence and oversight must be accepted.

I was told to refer this matter to the Ombudsman or to Icasa, however I would like to see your response first and then decide whether to take this matter to the relevant authorities

Regards
Cell C
Cell C's reply09 Feb 2025, 08:09
Official
Dear  Godwin Von Willingh 

Thank you for taking the time to share your concerns with us. 

We sincerely regret the inconvenience caused by the incorrect listing on your credit profile and understand the frustration this has brought you.As confirmed, we have already taken the necessary steps to correct the listing, and while the update may take 2–4 weeks to reflect, we truly empathize with the impact this has had on your ability to apply for financial products.

Regarding your request for compensation, we regret to inform you that we are unable to offer monetary or service-based compensation in this matter. However, we can provide you with a formal letter confirming the correction, which you may use when engaging with financial institutions in the interim. Please let us know if this would be helpful, and we will gladly arrange it for you.

We appreciate your patience and understanding, and we remain committed to resolving this matter as swiftly as possible. 

Regards,
Cell C | TM 
GW
Godwin W's update09 Feb 2025, 15:10
Reviewer Update
Even just a mere letter of apology in writing but no.. I refer you to my sentence above......... even if you had say we offering you a Free SMS Bundle also ....... this is just the level of Cell C service that consumers are facing.

It's NOT about FREEBIES, its about YOU AS CELL C TAKING RESPONSIBILITY FOR YOUR ACTIONS...
Cell C
Cell C's reply09 Feb 2025, 15:12
Official
hile we are unable to offer monetary or service-based compensation, we acknowledge your request for a formal written apology. We will arrange for this to be provided to you. Additionally, if a confirmation letter regarding the correction would assist you in your engagements with financial institutions, please let us know, and we will gladly facilitate this as well.

Our team will be in touch to address your concerns further. We appreciate your patience and the opportunity to make things right.

Regards,Cell C | TM