Line suspended despite payments made

Cellc has my line suspended despite payment made. Ontop of that, the payment was made and CellC debited me same day, so I have even double paid,but still my line is suspended and no return of debit done (double payment)after my payment was made.

I called CellC countless times since Monday (including 2 minutes ago to no luck because the line drops after telling me you have high call volumes!), wasting a lot of money because I am currently travelling in Italy.

None of my emails have been responded to and I am im a foreign country unable to use my own phone because of your incompetence!

It's selfish and I can't wait for my contract to end so I can move to a competent servics provider.

I even sent an email with the proof of payment same day but not even one of those avenues is doing their job and respkndjng to customer queries! Open my line, I need to get in contact with my family!!!