Line still not activated

<p>I've paid my monthly premium on the 25th of July along with all outstanding premiums. It is now the 28th of July and yet my line is still not activated. I've log a request for my package to be downgraded to a Straight Up 100 almost a month ago which also has not been done. When I phoned Cell C to request feedback regarding my line that is not active I was told the system did not pick up any payments. When I asked to speak to the system administrator I was told they have none. How can a bussiness operate without anyone / department that monitors and improves their system? I work for a development company so I know how crucial this is to a company and therefore cannot believe what I was told is true.</p>