DH
Dvid H
1 reviews | Active since Sept 2016
14 Aug 2024, 22:00
Line not taking or making calls and cell c is giving me an attitude instead of resolving
My number can't make or receive calls. I called cell c and spoke to the first gentleman who dropped the call on me. Called again now and spoke to Sibusiso who failed to assist me and hanged the phone telling me that he can't talk with me for over 10 minutes. My phone can't make calls and I need to use the dial up to open the gate, I have been stuck at the gate for over 5 hours now. I am paying over a R1500 for this 2 contracts to receive this kind of service! I will not pay for this contract they can take their phones back!
Helpful (0)
Replies (6)0
Replies (6)DH
Dvid H's updateReviewer Update
14 Aug 2024, 22:08Cell c was calling me endless times daily even calling me Mr So & So for me to take this contacts, now I got the contracts and they are giving me a middle finger. Trust me this time I am done with Cell C - they can keep their phones and services. This level of nonsense can't be tolerated!
DH
Dvid H's update14 Aug 2024, 22:08
Reviewer Update
Cell c was calling me endless times daily even calling me Mr So & So for me to take this contacts, now I got the contracts and they are giving me a middle finger. Trust me this time I am done with Cell C - they can keep their phones and services. This level of nonsense can't be tolerated!
DH
Dvid H's updateReviewer Update
15 Aug 2024, 13:44You guys are snakes, I'm doing business with you for the very last time. You do not learn!
DH
Dvid H's update15 Aug 2024, 13:44
Reviewer Update
You guys are snakes, I'm doing business with you for the very last time. You do not learn!
DH
Dvid H's updateReviewer Update
15 Aug 2024, 13:49One will die in your hands while you are giving your staff useless restrictions! How can a customer call to complain and seek assistance and all that you tell him is I can only speak with you for 10 minutes regardless of whether the issue has been fixed or not? 5 minutes which went to waiting and your useless automated instructions? This time I'm done you will kiss my loyalty goodbye. I am paying you contracts of almost R2000 every month and all I get is this nonsense of service being cut for over 10 hours? Must I come here every month to complain about cell c?
DH
Dvid H's update15 Aug 2024, 13:49
Reviewer Update
One will die in your hands while you are giving your staff useless restrictions! How can a customer call to complain and seek assistance and all that you tell him is I can only speak with you for 10 minutes regardless of whether the issue has been fixed or not? 5 minutes which went to waiting and your useless automated instructions? This time I'm done you will kiss my loyalty goodbye. I am paying you contracts of almost R2000 every month and all I get is this nonsense of service being cut for over 10 hours? Must I come here every month to complain about cell c?
DH
Dvid H's updateReviewer Update
15 Aug 2024, 13:51If you are busy cutting cost, don't cut your cost at the expense of compromising customer service. No wonder why your stores are closing nd customers going away, no one will accept this level of incompetence. I'm not an ordinary person, I paid contracts worth hundreds of thousands to you to be treated in this manner!
DH
Dvid H's update15 Aug 2024, 13:51
Reviewer Update
If you are busy cutting cost, don't cut your cost at the expense of compromising customer service. No wonder why your stores are closing nd customers going away, no one will accept this level of incompetence. I'm not an ordinary person, I paid contracts worth hundreds of thousands to you to be treated in this manner!
Cell C's replyOfficial
15 Aug 2024, 14:03Dear Dvid,
We deeply apologize for the poor service you've received and the inconvenience this has caused, especially given the importance of staying connected. We understand your frustration, and this is certainly not the experience we aim to provide our valued customers.
To help us resolve this matter as quickly as possible, could you please provide us with an alternative contact number? Our Social Media Support Team will prioritize your case and ensure that your issue is addressed promptly.
Regards
Cell C | NZ
Regards
Cell C | NZ
Cell C's reply15 Aug 2024, 14:03
Official
Dear Dvid,
We deeply apologize for the poor service you've received and the inconvenience this has caused, especially given the importance of staying connected. We understand your frustration, and this is certainly not the experience we aim to provide our valued customers.
To help us resolve this matter as quickly as possible, could you please provide us with an alternative contact number? Our Social Media Support Team will prioritize your case and ensure that your issue is addressed promptly.
Regards
Cell C | NZ
Regards
Cell C | NZ
DH
Dvid H's updateReviewer Update
15 Aug 2024, 14:36I am not interested in your call, nothing will make a difference you failed to help me when I was in much need from after 11h00am yesterday throughout to this morning so just don't call me. Collect your debit orders cos that is what your good at - your call will make no difference. I got a vodacom simcard!!!
DH
Dvid H's update15 Aug 2024, 14:36
Reviewer Update
I am not interested in your call, nothing will make a difference you failed to help me when I was in much need from after 11h00am yesterday throughout to this morning so just don't call me. Collect your debit orders cos that is what your good at - your call will make no difference. I got a vodacom simcard!!!