Line Blocked due to Cell C's incompetence.

I am very disappointed in the service I have received while trying to resolve an account payment issue that was not my fault.

Firstly, your debit order did not run on the 1st of April. Why, you need to tell me? There was sufficient money in the account and it has ran successfully from my Discovery account for 6 months+. Second, I got an SMS on the 2nd of April informing of the payment not being received and I should make payment ASAP. I went into the Cell C app to check and made use of the "pay now" option, fill in my details and made the payment by Payfast.

I then get a call around the 9th of April from your collection department which surprised me as I had done everything on my end. The lady then asked me to send my bank statement showing the transaction to "***" with the following reference in the subject "***" which I did and got a response to say that I would received feedback within 72 hours. I heard nothing back so assumed all was ok.

Fast forward to the 16th of April and my line gets blocked. I phoned in to customer care, the gentleman could not find the reference but asked me to forward the email to him ("Mesuli Pindela" <***>) and I still have not received any feedback.

Keep in mind that this is a business line so I will hold Cell C responsible for any lost business because of this.