RVdM
Rudolph Van de Merwe

1 reviews | Active since Nov 2017

20 Jan 2018, 06:29

Limit was increased without my knowledge

Good day.

I purchased an extra gig of data on my account last month. The sales agent never made me aware that they were increasing my limit. Now I have spent an extra amount on the account which I feel is unfair. If u listen to the recording, the sales agent never made me aware of this and I would like to dispute that I need to pay for this. As u are well aware, out of bundle data rates are ridiculous. I would have rather recharged than spent this unnecessary amount on out of bundle rates. Please contact me so we can resolve this.

0
Replies (2)
Cell C
Cell C's reply20 Jan 2018, 07:25
Official

We are in receipt of your complaint and apologise for any inconvenience caused. One of our consultants will contact you and assist. Do expect a call.

Regards

Cell C | DA

Cell C
Cell C's reply23 Jan 2018, 11:47
Official

Maropeng confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN