1 reviews | Active since Nov 2017
Limit was increased without my knowledge
Good day.
I purchased an extra gig of data on my account last month. The sales agent never made me aware that they were increasing my limit. Now I have spent an extra amount on the account which I feel is unfair. If u listen to the recording, the sales agent never made me aware of this and I would like to dispute that I need to pay for this. As u are well aware, out of bundle data rates are ridiculous. I would have rather recharged than spent this unnecessary amount on out of bundle rates. Please contact me so we can resolve this.
We are in receipt of your complaint and apologise for any inconvenience caused. One of our consultants will contact you and assist. Do expect a call.
Regards
Cell C | DA
We are in receipt of your complaint and apologise for any inconvenience caused. One of our consultants will contact you and assist. Do expect a call.
Regards
Cell C | DA
Maropeng confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Maropeng confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
