Life in disarray due to Celll C lack of service

<p>I have a contract with Cell C which was due to expire October 2016. I was contacted by a Cell C representative to re-new my contract, during the conversation I became confused about the options available and could not identify one to suit my needs. The call was then taken over by a superior(I think his name was Richard or Raymond) he was very helpful and provided me with some other options. Thereafter we agreed that I would receive a taylor package that was subsidised as well. It would include a Citrus Essence 7 tablet and 200 anytime minutes only for R169.00 a month.</p> <p> </p> <p>Once I recieved the phone and the monthly benefits kicked in; I had noticed that instead of the 200 anytime minutes, I was anxiously waiting for to use for business calls. I had instead received R200 airtime.</p> <p> </p> <p>I then contacted Cell C to rectify the matter and almost every agent I spoke to told me thats impossible no such package exsists, I tried to explain that it was a personalised taylor made package. However, nobody would take ownership of my query and try to resolve it for me. On the one odd occasion I did get a team leader to commit to assist me, she promised to call me back but never did. From the onset when people told me that such a package does not exsist(which should be obvious if it is personalised or taylored) I requested the call recording. To date I have still not received it, even if I try calling now all I get are excuses.</p> <p> </p> <p>It is pathetic the lack of world class service is non-exsistant at Cell C and mediocre at best!</p> <p> </p> <p>Cell C call centre seems to be worlds away from providing a world class quality service that assists customers with dignity and respect.</p> <p> </p> <p>Since September I have contacted Cell C more than 30 times and still no help.</p> <p> </p> <p>I have since halted all payments to Cell C pending the resolution of this matter. Surely one cannot be expected to pay for a service that was not requested.</p> <p> </p> <p>My holidays were a disaster as nobody could reach me and I was unable to stay in touch with my loved ones, during the most family oriented time of the year.</p> <p> </p> <p>Not to mention I cannot seemlessly ajust to getting back to work as this matter is causing havoc for my business as my clients are unable to reach me.</p> <p>If this is how Cell C handle thier "contract" clients, I cannot imagine the poor service prepaid customers recieve.</p> <p> </p> <p>Please fix your mess Cell C and resolve my matter that has been outstanding since September last year, and stop just ignoring the problem.</p> <p> </p> <p>Totally appaulled </p> <p> ********** </p>