CS
Charles S
1 reviews | Active since Mar 2017
18 Dec 2023, 10:57
Lies, Promises and Incompetence
This review pertains to a long period of failed contract upgrades/cancellation, promised contract and cellular device order that was on 4 December 2023 found to be unprocessed or a lie. The straw that broke the camels back.
Originally calling in on 29'th November 2023 to cancel my contract, due to numerous failed upgrades and additional unwarranted charges, I was promised a all to good deal of R199/month for 24 months, a credit of R140 for the overcharge and a new device to be delivered on Monday the 4'th of December 2023. Calling in on the 4'th of December 2023 to verify the delivery time, none of the promises were processed, even though around 95 minutes was spent on the 29'th November 2023 alone.
I made a request on the 4'th of December 2023 for the call recording and cancellation. I have been fighting since, being sent pillar to post with misinformation or incompetence at every turn. Be it email, in store visits and telephone calls, I have done them all and still have not been properly assisted.
I have not been given what was promised and to put further insult to injury, I am told that I will be overcharged for January as well, due to my cancellation being processed on the 4'th of December 2023 and even though the contract has expired, it requires 30 days for a cancellation.
Helpful (0)
Replies (4)0
Replies (4)CS
Charles S's updateReviewer Update
21 Dec 2023, 08:203 Days later after explaining the situation, requesting the call recording and that they listen to the call recordings - NOTHING.
I was also informed that I would have to go to my closest store to "listen" to the audio, once it has been pulled and sent to store, as it is against company policy to send the recordings or provide directly.
Interesting, as how do I provide proof of what was promised and has occurred if I can only "listen" to the recordings.
*****...
The agent specifically said that I should reply to Hello Peter for an update.
Let's see if they follow through with the latest promises this time.
I was also informed that I would have to go to my closest store to "listen" to the audio, once it has been pulled and sent to store, as it is against company policy to send the recordings or provide directly.
Interesting, as how do I provide proof of what was promised and has occurred if I can only "listen" to the recordings.
*****...
The agent specifically said that I should reply to Hello Peter for an update.
Let's see if they follow through with the latest promises this time.
CS
Charles S's update21 Dec 2023, 08:20
Reviewer Update
3 Days later after explaining the situation, requesting the call recording and that they listen to the call recordings - NOTHING.
I was also informed that I would have to go to my closest store to "listen" to the audio, once it has been pulled and sent to store, as it is against company policy to send the recordings or provide directly.
Interesting, as how do I provide proof of what was promised and has occurred if I can only "listen" to the recordings.
*****...
The agent specifically said that I should reply to Hello Peter for an update.
Let's see if they follow through with the latest promises this time.
I was also informed that I would have to go to my closest store to "listen" to the audio, once it has been pulled and sent to store, as it is against company policy to send the recordings or provide directly.
Interesting, as how do I provide proof of what was promised and has occurred if I can only "listen" to the recordings.
*****...
The agent specifically said that I should reply to Hello Peter for an update.
Let's see if they follow through with the latest promises this time.
Cell C's replyOfficial
21 Dec 2023, 08:45Dear Charles Sandiford
We want to express our sincere apologies for any inconvenience you have experienced, and we appreciate your ongoing patience as we work to address your concerns.
We understand the importance of resolving the matter promptly and have taken note of your request for the call recording. We regret any confusion caused by our policy regarding the provision of recordings. Our team is actively working to provide a resolution that aligns with your expectations.
Regarding your recent inquiry, we have escalated the process of pulling the relevant audio and sending it to your closest store, as previously communicated. We understand your frustration and want to assure you that we are committed to providing a solution. Once the recordings are available for your review at the store, we will promptly notify you.
We acknowledge your concern about providing proof of promises made during the call. Rest assured, we are working diligently to ensure a satisfactory resolution to your situation. We value your feedback, and your case is being given the attention it deserves.
Regards,
Cell C | TM
We want to express our sincere apologies for any inconvenience you have experienced, and we appreciate your ongoing patience as we work to address your concerns.
We understand the importance of resolving the matter promptly and have taken note of your request for the call recording. We regret any confusion caused by our policy regarding the provision of recordings. Our team is actively working to provide a resolution that aligns with your expectations.
Regarding your recent inquiry, we have escalated the process of pulling the relevant audio and sending it to your closest store, as previously communicated. We understand your frustration and want to assure you that we are committed to providing a solution. Once the recordings are available for your review at the store, we will promptly notify you.
We acknowledge your concern about providing proof of promises made during the call. Rest assured, we are working diligently to ensure a satisfactory resolution to your situation. We value your feedback, and your case is being given the attention it deserves.
Regards,
Cell C | TM
Cell C's reply21 Dec 2023, 08:45
Official
Dear Charles Sandiford
We want to express our sincere apologies for any inconvenience you have experienced, and we appreciate your ongoing patience as we work to address your concerns.
We understand the importance of resolving the matter promptly and have taken note of your request for the call recording. We regret any confusion caused by our policy regarding the provision of recordings. Our team is actively working to provide a resolution that aligns with your expectations.
Regarding your recent inquiry, we have escalated the process of pulling the relevant audio and sending it to your closest store, as previously communicated. We understand your frustration and want to assure you that we are committed to providing a solution. Once the recordings are available for your review at the store, we will promptly notify you.
We acknowledge your concern about providing proof of promises made during the call. Rest assured, we are working diligently to ensure a satisfactory resolution to your situation. We value your feedback, and your case is being given the attention it deserves.
Regards,
Cell C | TM
We want to express our sincere apologies for any inconvenience you have experienced, and we appreciate your ongoing patience as we work to address your concerns.
We understand the importance of resolving the matter promptly and have taken note of your request for the call recording. We regret any confusion caused by our policy regarding the provision of recordings. Our team is actively working to provide a resolution that aligns with your expectations.
Regarding your recent inquiry, we have escalated the process of pulling the relevant audio and sending it to your closest store, as previously communicated. We understand your frustration and want to assure you that we are committed to providing a solution. Once the recordings are available for your review at the store, we will promptly notify you.
We acknowledge your concern about providing proof of promises made during the call. Rest assured, we are working diligently to ensure a satisfactory resolution to your situation. We value your feedback, and your case is being given the attention it deserves.
Regards,
Cell C | TM
CS
Charles S's updateReviewer Update
31 Dec 2023, 11:31After more than 2 months of back and forth, I still get billed R349 for a R149 contract.
After all that, the promise of a credit of R200 and correction of the final December 2023 amount is a lie.
After all that, my contract is cancelled today, 30'th December 2023.
After all that, the data that only expires at the end of February 2024 gets zeroed along with any airtime.
After all that, my original "upgrade" call is conveniently "not found" or possibly deleted, but the call directly prior to transfer is found.
After all the promises and overpaid bills, I am left with nothing...
After all that, the promise of a credit of R200 and correction of the final December 2023 amount is a lie.
After all that, my contract is cancelled today, 30'th December 2023.
After all that, the data that only expires at the end of February 2024 gets zeroed along with any airtime.
After all that, my original "upgrade" call is conveniently "not found" or possibly deleted, but the call directly prior to transfer is found.
After all the promises and overpaid bills, I am left with nothing...
CS
Charles S's update31 Dec 2023, 11:31
Reviewer Update
After more than 2 months of back and forth, I still get billed R349 for a R149 contract.
After all that, the promise of a credit of R200 and correction of the final December 2023 amount is a lie.
After all that, my contract is cancelled today, 30'th December 2023.
After all that, the data that only expires at the end of February 2024 gets zeroed along with any airtime.
After all that, my original "upgrade" call is conveniently "not found" or possibly deleted, but the call directly prior to transfer is found.
After all the promises and overpaid bills, I am left with nothing...
After all that, the promise of a credit of R200 and correction of the final December 2023 amount is a lie.
After all that, my contract is cancelled today, 30'th December 2023.
After all that, the data that only expires at the end of February 2024 gets zeroed along with any airtime.
After all that, my original "upgrade" call is conveniently "not found" or possibly deleted, but the call directly prior to transfer is found.
After all the promises and overpaid bills, I am left with nothing...
CS
Charles S's updateReviewer Update
24 Jan 2024, 11:11Still no developments, recordings, refunds or resolution to the matter.
As was discussed, can someone provide an update on this matter.
As was discussed, can someone provide an update on this matter.
CS
Charles S's update24 Jan 2024, 11:11
Reviewer Update
Still no developments, recordings, refunds or resolution to the matter.
As was discussed, can someone provide an update on this matter.
As was discussed, can someone provide an update on this matter.