LIES LIES LIES

I was going through a rough patch where I had to pay for unexpected expenses and I couldn't afford to pay my cellphone bill for a few months. From the end of November I could afford to again. I phoned customer service on 27/11/2015 and they told me I had to pay around R1200 before 29/11/2015 to keep my line and prevent me from being handed over. I gritted my teeth and paid the R1200 with the intention to settle the rest in December with my bonus. I phoned a few days later to confirm that my payment reflects and I was told that it does.<br> <br> When I phoned yesterday to find out how much I still needed to settle to bring my account up to date, I was told my line was permanently cut and my account has been handed over. I have to pay my outstanding balance plus a extra R1600 odd.<br> <br> How can you still permanently suspend my line after one of your employees told me that you wouldn't if I paid the R1200??? <br> <br> The person I spoke to in your collections department was SO unhelpful!!!<br> <br> Please help!