A
Annike
1 reviews | Active since Apr 2023
30 Oct 2024, 06:53
Lies at Cell C
I tried to contact cell c regarding my account(goes up with 200 every month) every month, but no answer. Finally got a hold of them on the 1st of October to cancel my contract. They assured me that it is canceled and i wont have to pay again. Now they told me to pay at the end of october. I phoned and they told me that i have to pay, its only canceled for november. So they **** to me on the 1st
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
30 Oct 2024, 08:33Dear Annike,
Thank you for reaching out to us!
We are truly sorry to hear about your frustrating experience with Cell C. It’s completely understandable to feel upset, especially after being assured that your contract was canceled.
Please confirm if *** is the number in question and if we can contact you to assist with your cancellation and billing query.
Regards,
Cell C | NG
Thank you for reaching out to us!
We are truly sorry to hear about your frustrating experience with Cell C. It’s completely understandable to feel upset, especially after being assured that your contract was canceled.
Please confirm if *** is the number in question and if we can contact you to assist with your cancellation and billing query.
Regards,
Cell C | NG
Best regards,
Cell C's reply30 Oct 2024, 08:33
Official
Dear Annike,
Thank you for reaching out to us!
We are truly sorry to hear about your frustrating experience with Cell C. It’s completely understandable to feel upset, especially after being assured that your contract was canceled.
Please confirm if *** is the number in question and if we can contact you to assist with your cancellation and billing query.
Regards,
Cell C | NG
Thank you for reaching out to us!
We are truly sorry to hear about your frustrating experience with Cell C. It’s completely understandable to feel upset, especially after being assured that your contract was canceled.
Please confirm if *** is the number in question and if we can contact you to assist with your cancellation and billing query.
Regards,
Cell C | NG
Best regards,
A
Annike's updateReviewer Update
30 Oct 2024, 22:24Not the number in question. That is my active number. Its the second contract. I cannot afford the payment, and that contract has not been in use
A
Annike's update30 Oct 2024, 22:24
Reviewer Update
Not the number in question. That is my active number. Its the second contract. I cannot afford the payment, and that contract has not been in use
Cell C's replyOfficial
31 Oct 2024, 07:37We sincerely apologize for the service and billing issues you've faced.
Your feedback is important to us, and we are committed to resolving this matter promptly. We have escalated your issue to our support team, who will be in touch with you.
Regards
Cell C | MM
Your feedback is important to us, and we are committed to resolving this matter promptly. We have escalated your issue to our support team, who will be in touch with you.
Regards
Cell C | MM
Best regards,
Cell C's reply31 Oct 2024, 07:37
Official
We sincerely apologize for the service and billing issues you've faced.
Your feedback is important to us, and we are committed to resolving this matter promptly. We have escalated your issue to our support team, who will be in touch with you.
Regards
Cell C | MM
Your feedback is important to us, and we are committed to resolving this matter promptly. We have escalated your issue to our support team, who will be in touch with you.
Regards
Cell C | MM
Best regards,
Cell C's replyOfficial
31 Oct 2024, 15:42Dear Annike
Our team tried to contact you, but we haven’t been successful so far. Could you please provide an alternative phone number or suggest a more convenient time for us to reach you?
Regards
Cell C | MP
Our team tried to contact you, but we haven’t been successful so far. Could you please provide an alternative phone number or suggest a more convenient time for us to reach you?
Regards
Cell C | MP
Best regards,
Cell C's reply31 Oct 2024, 15:42
Official
Dear Annike
Our team tried to contact you, but we haven’t been successful so far. Could you please provide an alternative phone number or suggest a more convenient time for us to reach you?
Regards
Cell C | MP
Our team tried to contact you, but we haven’t been successful so far. Could you please provide an alternative phone number or suggest a more convenient time for us to reach you?
Regards
Cell C | MP
Best regards,
A
Annike's updateReviewer Update
31 Oct 2024, 16:22Hi there. I am at work until 6. So only available after that
A
Annike's update31 Oct 2024, 16:22
Reviewer Update
Hi there. I am at work until 6. So only available after that
Cell C's replyOfficial
31 Oct 2024, 16:33Noted. We have updated our team.
Cell C | RM
Cell C | RM
Best regards,
Cell C's reply31 Oct 2024, 16:33
Official
Noted. We have updated our team.
Cell C | RM
Cell C | RM
Best regards,
Cell C's replyOfficial
04 Nov 2024, 18:57 Dear Annike,
Kindly be advised that our team was unable to reach you. Please advise of a suitable time to contact you tomorrow or provide an alternative contact number.
Regards,
Cell C | GN
Kindly be advised that our team was unable to reach you. Please advise of a suitable time to contact you tomorrow or provide an alternative contact number.
Regards,
Cell C | GN
Best regards,
Cell C's reply04 Nov 2024, 18:57
Official
Dear Annike,
Kindly be advised that our team was unable to reach you. Please advise of a suitable time to contact you tomorrow or provide an alternative contact number.
Regards,
Cell C | GN
Kindly be advised that our team was unable to reach you. Please advise of a suitable time to contact you tomorrow or provide an alternative contact number.
Regards,
Cell C | GN
Best regards,