1 reviews | Active since May 2015
Lies and more lies to a new Cell C customer.
I recently wanted to move from Vodacom to Cell C and visited the Cell C Cavendish to assist me with the port. The consultant that assisted (or tried to) was Kashief. Upon doing the port in store and having the RICA done Vodacom informed me that I was still on contact and the port could not happen. I went back and forward to Vodacom and Cell C. The consultant Kashief the said what he can do is in 3 days after Vodacom will allow it he will again do the port for me, I just need to remind him and I left my details with him. After the 3 days I remind him to witch and he tells me he will be do so as we speak. I called and reminded Kashief 3 days, twice a day for him to do the port to witch he insured me each time that he have done so! After 3 days I got fed up and went to W&A Waterfront to see a different consultant where he showed me that the port was only done once the first time I went in. I also asked Kashief that I wanted to speak to his manager to witch he ignored me. I also informed him that I will be laying a complaint against him to witch he told me a soppy excuses story and TOLD me that I cant do it! I.m very UNHAPPY with his consultant lying over and over!
Thank you for notifying us of the above. This is not the norm or standard service we want for our customers as we strive to keep our customers happy and satisfied.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | VM
Thank you for notifying us of the above. This is not the norm or standard service we want for our customers as we strive to keep our customers happy and satisfied.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | VM
