RB
Ruan B
1 reviews | Active since Jan 2023
19 Jan 2023, 14:30
Lies and False promises.
31 calls from myself to *** and all i hear is not my department. I have spoken to many people from Monday till Thursday, Had promises made, Had false information given. **** too.... Had escalated to be contacted by the supervisors and so I am still waiting to be contacted since Monday.
I have been with Cell C Since 2002.... what major let down.
Helpful (0)
Replies (17)0
Replies (17)
Cell C's replyOfficial
19 Jan 2023, 14:44Dear Ruan Breytenbach
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and inconvenience caused thus far.
Please provide us with a brief description of your query so that we can assist.
Regards
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and inconvenience caused thus far.
Please provide us with a brief description of your query so that we can assist.
Regards
^TM
Cell C's reply19 Jan 2023, 14:44
Official
Dear Ruan Breytenbach
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and inconvenience caused thus far.
Please provide us with a brief description of your query so that we can assist.
Regards
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and inconvenience caused thus far.
Please provide us with a brief description of your query so that we can assist.
Regards
^TM
RB
Ruan B's updateReviewer Update
19 Jan 2023, 16:30I have app**** for a Lap top deal on 12 January, stating my contact number for the verification for approval. This was not loaded on my profile. Your team tried to contact me on a number i do not carry on me.
After numerous calls to Cell C to follow up on the verification someone finally contacted me on the correct number on Tuesday afternoon 17.01.22 at 16:30.
They apologized the entire time for the inconvenience caused and escalated for delivery to take place on Thursday 19.01.2023. I phone 8 times today only to follow up regarding the delivery that was promised for today. By no surprise at all this could not be found on your system.
I explained i needed the Lap top by Thursday as i need to hand it over to my IT department to load software as i do need it for work.
Which is flying down from Johannesburg on Friday to upload said software.
I do not have a laptop here today.... No solution was given and this is depending on my income for work. Cell c will not understand that non payment will happen on my account and could care less, but this laptop is my income....
I have spoken to 100 different people and they all just transferred me from one department to another department.... I have received the waybill number and spoke directly to CourierIT and they received no escalation for delivery. I might have the laptop next week.... which will be to late....
After numerous calls to Cell C to follow up on the verification someone finally contacted me on the correct number on Tuesday afternoon 17.01.22 at 16:30.
They apologized the entire time for the inconvenience caused and escalated for delivery to take place on Thursday 19.01.2023. I phone 8 times today only to follow up regarding the delivery that was promised for today. By no surprise at all this could not be found on your system.
I explained i needed the Lap top by Thursday as i need to hand it over to my IT department to load software as i do need it for work.
Which is flying down from Johannesburg on Friday to upload said software.
I do not have a laptop here today.... No solution was given and this is depending on my income for work. Cell c will not understand that non payment will happen on my account and could care less, but this laptop is my income....
I have spoken to 100 different people and they all just transferred me from one department to another department.... I have received the waybill number and spoke directly to CourierIT and they received no escalation for delivery. I might have the laptop next week.... which will be to late....
RB
Ruan B's update19 Jan 2023, 16:30
Reviewer Update
I have app**** for a Lap top deal on 12 January, stating my contact number for the verification for approval. This was not loaded on my profile. Your team tried to contact me on a number i do not carry on me.
After numerous calls to Cell C to follow up on the verification someone finally contacted me on the correct number on Tuesday afternoon 17.01.22 at 16:30.
They apologized the entire time for the inconvenience caused and escalated for delivery to take place on Thursday 19.01.2023. I phone 8 times today only to follow up regarding the delivery that was promised for today. By no surprise at all this could not be found on your system.
I explained i needed the Lap top by Thursday as i need to hand it over to my IT department to load software as i do need it for work.
Which is flying down from Johannesburg on Friday to upload said software.
I do not have a laptop here today.... No solution was given and this is depending on my income for work. Cell c will not understand that non payment will happen on my account and could care less, but this laptop is my income....
I have spoken to 100 different people and they all just transferred me from one department to another department.... I have received the waybill number and spoke directly to CourierIT and they received no escalation for delivery. I might have the laptop next week.... which will be to late....
After numerous calls to Cell C to follow up on the verification someone finally contacted me on the correct number on Tuesday afternoon 17.01.22 at 16:30.
They apologized the entire time for the inconvenience caused and escalated for delivery to take place on Thursday 19.01.2023. I phone 8 times today only to follow up regarding the delivery that was promised for today. By no surprise at all this could not be found on your system.
I explained i needed the Lap top by Thursday as i need to hand it over to my IT department to load software as i do need it for work.
Which is flying down from Johannesburg on Friday to upload said software.
I do not have a laptop here today.... No solution was given and this is depending on my income for work. Cell c will not understand that non payment will happen on my account and could care less, but this laptop is my income....
I have spoken to 100 different people and they all just transferred me from one department to another department.... I have received the waybill number and spoke directly to CourierIT and they received no escalation for delivery. I might have the laptop next week.... which will be to late....
RB
Ruan B's updateReviewer Update
19 Jan 2023, 16:49The only reason it was only approved on 17.01.23 was because your team did try to phone me on 13.01.2023 but as stated the incorrect number!!! I GAVE THE CORRECT NUMBER AND AN ALTERNATIVE but no..... Cell c refused to phone that number. Check your records....
RB
Ruan B's update19 Jan 2023, 16:49
Reviewer Update
The only reason it was only approved on 17.01.23 was because your team did try to phone me on 13.01.2023 but as stated the incorrect number!!! I GAVE THE CORRECT NUMBER AND AN ALTERNATIVE but no..... Cell c refused to phone that number. Check your records....
RB
Ruan B's updateReviewer Update
19 Jan 2023, 16:52You had 1 bright person in that department that made effort and contacted me on the correct number after phoning in and asking multiple times to contact me on the numbers given....
RB
Ruan B's update19 Jan 2023, 16:52
Reviewer Update
You had 1 bright person in that department that made effort and contacted me on the correct number after phoning in and asking multiple times to contact me on the numbers given....
Cell C's replyOfficial
19 Jan 2023, 17:00We do apologize for the error caused from our agent. Do you want us to go ahead and request for priority on your delivery?
Regards
^TM
Regards
^TM
Cell C's reply19 Jan 2023, 17:00
Official
We do apologize for the error caused from our agent. Do you want us to go ahead and request for priority on your delivery?
Regards
^TM
Regards
^TM
RB
Ruan B's updateReviewer Update
19 Jan 2023, 17:02Yes. it is a priority and I was promised delivery on Thursday before 4pm....
RB
Ruan B's update19 Jan 2023, 17:02
Reviewer Update
Yes. it is a priority and I was promised delivery on Thursday before 4pm....
RB
Ruan B's updateReviewer Update
19 Jan 2023, 17:04DUE TO THE INCONVENIENCE CAUSED.... False promises and lies...
RB
Ruan B's update19 Jan 2023, 17:04
Reviewer Update
DUE TO THE INCONVENIENCE CAUSED.... False promises and lies...
RB
Ruan B's updateReviewer Update
19 Jan 2023, 18:07When? tomorrow?
RB
Ruan B's update19 Jan 2023, 18:07
Reviewer Update
When? tomorrow?
RB
Ruan B's updateReviewer Update
24 Jan 2023, 15:2320th... 23rd.... and already at 24th.... and dead silence from Cell c...
RB
Ruan B's update24 Jan 2023, 15:23
Reviewer Update
20th... 23rd.... and already at 24th.... and dead silence from Cell c...
Cell C's replyOfficial
24 Jan 2023, 15:38Good day Ruan Breytenbach
Thank you for reaching out.
Has your device not been delivered yet?
Regards
NH
Thank you for reaching out.
Has your device not been delivered yet?
Regards
NH
Cell C's reply24 Jan 2023, 15:38
Official
Good day Ruan Breytenbach
Thank you for reaching out.
Has your device not been delivered yet?
Regards
NH
Thank you for reaching out.
Has your device not been delivered yet?
Regards
NH
RB
Ruan B's updateReviewer Update
24 Jan 2023, 15:39Parcel has been received. But this is also the follow up regarding the poor customer service and lies from Cell c and a week from HELL that Cell c caused...
RB
Ruan B's update24 Jan 2023, 15:39
Reviewer Update
Parcel has been received. But this is also the follow up regarding the poor customer service and lies from Cell c and a week from HELL that Cell c caused...
RB
Ruan B's updateReviewer Update
24 Jan 2023, 15:44Just because I have finally received the Parcel after spending 5 days on the phone with Cell c does not mean that the problem is resolved.... What about the next time i want to require new lines/products from Cell c... Is this a standard practice for Cell c???
RB
Ruan B's update24 Jan 2023, 15:44
Reviewer Update
Just because I have finally received the Parcel after spending 5 days on the phone with Cell c does not mean that the problem is resolved.... What about the next time i want to require new lines/products from Cell c... Is this a standard practice for Cell c???
Cell C's replyOfficial
24 Jan 2023, 15:44We apologize for the inconvenience and frustration caused .
^NH
^NH
Cell C's reply24 Jan 2023, 15:44
Official
We apologize for the inconvenience and frustration caused .
^NH
^NH
RB
Ruan B's updateReviewer Update
15 Feb 2023, 14:43Good day Cell C.
I have received a call on 25 Jan 2023 @ 15:29. Where a kind man listened to me and stated that there will be a follow up in 2 business working days. Me stating that would be a Friday, i will give till the following Monday. 30 Jan 2023.
Today is the 15 of Feb 2023.... and nothing.
I request all recordings made to be made available to me that was taken since 16 Jan 2023.
I have received a call on 25 Jan 2023 @ 15:29. Where a kind man listened to me and stated that there will be a follow up in 2 business working days. Me stating that would be a Friday, i will give till the following Monday. 30 Jan 2023.
Today is the 15 of Feb 2023.... and nothing.
I request all recordings made to be made available to me that was taken since 16 Jan 2023.
RB
Ruan B's update15 Feb 2023, 14:43
Reviewer Update
Good day Cell C.
I have received a call on 25 Jan 2023 @ 15:29. Where a kind man listened to me and stated that there will be a follow up in 2 business working days. Me stating that would be a Friday, i will give till the following Monday. 30 Jan 2023.
Today is the 15 of Feb 2023.... and nothing.
I request all recordings made to be made available to me that was taken since 16 Jan 2023.
I have received a call on 25 Jan 2023 @ 15:29. Where a kind man listened to me and stated that there will be a follow up in 2 business working days. Me stating that would be a Friday, i will give till the following Monday. 30 Jan 2023.
Today is the 15 of Feb 2023.... and nothing.
I request all recordings made to be made available to me that was taken since 16 Jan 2023.
RB
Ruan B's updateReviewer Update
15 Feb 2023, 16:42So just for interest sake I have contacted the customer service centre.... With this I have changed my Address multiple times and guess what.... its still not corrected....
The recordings I request is in regards to the Lap top deal and the lies and bad service I got from Cell c and the promises made and not been adhered too.
Its almost 1 month since this all started and no one has contacted me regarding what the solution is. I eventually received my product due to me being on the phone for days on end and no one knowing what was happening and every single person having a different story....
I request you find the last recording on 25 Jan... the entire story was explained on there.... I am beyond tired speaking to 50 different people, repeating my self just to get a door slammed in my face and nothing gets mentioned further.
The recordings I request is in regards to the Lap top deal and the lies and bad service I got from Cell c and the promises made and not been adhered too.
Its almost 1 month since this all started and no one has contacted me regarding what the solution is. I eventually received my product due to me being on the phone for days on end and no one knowing what was happening and every single person having a different story....
I request you find the last recording on 25 Jan... the entire story was explained on there.... I am beyond tired speaking to 50 different people, repeating my self just to get a door slammed in my face and nothing gets mentioned further.
RB
Ruan B's update15 Feb 2023, 16:42
Reviewer Update
So just for interest sake I have contacted the customer service centre.... With this I have changed my Address multiple times and guess what.... its still not corrected....
The recordings I request is in regards to the Lap top deal and the lies and bad service I got from Cell c and the promises made and not been adhered too.
Its almost 1 month since this all started and no one has contacted me regarding what the solution is. I eventually received my product due to me being on the phone for days on end and no one knowing what was happening and every single person having a different story....
I request you find the last recording on 25 Jan... the entire story was explained on there.... I am beyond tired speaking to 50 different people, repeating my self just to get a door slammed in my face and nothing gets mentioned further.
The recordings I request is in regards to the Lap top deal and the lies and bad service I got from Cell c and the promises made and not been adhered too.
Its almost 1 month since this all started and no one has contacted me regarding what the solution is. I eventually received my product due to me being on the phone for days on end and no one knowing what was happening and every single person having a different story....
I request you find the last recording on 25 Jan... the entire story was explained on there.... I am beyond tired speaking to 50 different people, repeating my self just to get a door slammed in my face and nothing gets mentioned further.
Cell C's replyOfficial
15 Feb 2023, 17:59We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
The matter has been escalated for further assistance.
^MN
The matter has been escalated for further assistance.
^MN
Cell C's reply15 Feb 2023, 17:59
Official
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
The matter has been escalated for further assistance.
^MN
The matter has been escalated for further assistance.
^MN
RB
Ruan B's updateReviewer Update
16 Feb 2023, 15:57Hi Cell C.
I just had a follow up regarding last months issues.
She was a lovely lady. We chatted and she was really pleasant...
And all I could hear was we apologize... this will never happen again.... service will improve and so forth.
Oh wait... I got 1 gig data once off as well... WOW.... being a customer for 21 years....
And congratulations on finally updating my details on your systems as well.
I cannot wait for all my contracts to come to an end... Yes more than 1. 3 in total.
I just had a follow up regarding last months issues.
She was a lovely lady. We chatted and she was really pleasant...
And all I could hear was we apologize... this will never happen again.... service will improve and so forth.
Oh wait... I got 1 gig data once off as well... WOW.... being a customer for 21 years....
And congratulations on finally updating my details on your systems as well.
I cannot wait for all my contracts to come to an end... Yes more than 1. 3 in total.
RB
Ruan B's update16 Feb 2023, 15:57
Reviewer Update
Hi Cell C.
I just had a follow up regarding last months issues.
She was a lovely lady. We chatted and she was really pleasant...
And all I could hear was we apologize... this will never happen again.... service will improve and so forth.
Oh wait... I got 1 gig data once off as well... WOW.... being a customer for 21 years....
And congratulations on finally updating my details on your systems as well.
I cannot wait for all my contracts to come to an end... Yes more than 1. 3 in total.
I just had a follow up regarding last months issues.
She was a lovely lady. We chatted and she was really pleasant...
And all I could hear was we apologize... this will never happen again.... service will improve and so forth.
Oh wait... I got 1 gig data once off as well... WOW.... being a customer for 21 years....
And congratulations on finally updating my details on your systems as well.
I cannot wait for all my contracts to come to an end... Yes more than 1. 3 in total.