Lies

I have a 5GB data contract with Cell C. I think I was paying R200 at the time. On 22 February I received a phonecall offering me 10 GB for less money than I was paying (R129) so obviously I said yes. My husband received the same offer the very same day and his was processed without any trouble but I am still dissatisfied months later. I have been phoning about this since February and I am defeated and depressed.

I kept phoning to ask what is happening and where is my data. The call centre agents kept promising me that it was being processed and in time it would reflect. One told me it would show up month end. I spoke to more people than I can recall and each time I phoned I had to go through the annoying security checks instead of someone following up and getting back to me.

The service has been shockingly poor and the consultants don't have a good knowledge of the system as they all told me different things.

On 25 February the lady could not assist me because she did not have knowledge as the call centre was on strike.

On 4 March a lady said that my contract lapses 31 March 2019 so that's when the 10GB will kick in. It did not.

The last gentleman I spoke to on 4 April said the deal was over but they will listen to the tapes for evidence that I did sign up for the 10 GB option because I shouldn't have to suffer for their mistake. He promised to update me. He did not. I had his name so next time I phoned I asked for him specifically then he said "he was still going to call me." He told me the tapes confirmed what I have been saying and they will make the deal available to me within two days. I never heard from him again.

I am currently paying even more than what I was at the time. I am now paying R215 for 5GB which is foolish. This is my last attempt at reaching out before switching to another network.

I am very unhappy with the back and forth and lies that I have been told. Nobody has bothered to follow up with me. Instead they have the audacity to keep harassing me with more offers, trying to sell me things I don't need instead of doing what they had promised.

I am beyond upset and frustrated with this treatment.

I am worked up again because a lady phoned me today offering me 10GB for R149 but I cannot keep my number.