JB
Jacques B

1 reviews | Active since Apr 2014

04 Jan 2016, 12:34

**** to by Cell C

My straight up 400 expired Dec 2015<br> <br> I was contacted by Cell C..asking if I want to upgrade<br> <br> After asking the Cell C representative if my 1200 minutes benefits that wasnt used as yet would be carried over..I was told yes..otherwise I was about to go to Vodacom<br> <br> Also..I had a 2gb data bundle on the contract that was an add on..I enquired about this as well..was told that it would keep on going as is..(the whole package I had)<br> <br> Now..checked the account today...after my Dec statement was way too high by about R550 ..and saw none of these promises was done..<br> <br> I need my benfit minutes of my previous contract of about 1200 minutes added today still!!<br> <br> Also..Im paying for data I shouldnt have been billed for..apart from my 2gb data bundle..<br> <br> Please rectify this immediately!!

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Replies (1)
Cell C
Cell C's reply04 Jan 2016, 12:39
Official
Hello JacquesBooysen,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,