**** to at every turn

My husband started a claims process for his ****** cellphone with Cell C and their insurance group C Sure on 1st March 2016. It is now 5th April and we still have no new cellphone and the person who is our point of contact has the audacity to tell a staff member to lie for her and say she isn't available to take his call however when I phoned back not even 2 minutes later suddenly she is available and can give me an update. I want some kind of manager to call me and give an answer and a date for delivery of his new phone before the close of business TODAY or I will be taking this further! From day one we have had nothing but the run around from Cell C and it is pathetic. Pushed from pillar to post and **** to at every turn. My details are on the contract so I will expect a call soon.