**** to and now return and cancellation taking forever

<p>I was sold a contract on promotion to replace my existing one and I enquire two or three times as to whether i will be penalized when I cancel my existing one and the answer was no I would not. When I received the new contract and contacted the call center nobody could help me and I was transferred from department to department.</p> <p>Eventually a manger helped me but now I am returning the new one as nobody could investigate the claim which is ridiculous so I cannot even track the **** who sold me the promotional item.</p> <p>Now my return is taking forever promised it will be today no word from the courier company as yet.</p> <p> </p>