TM
Thabo M

1 reviews | Active since Jun 2020

06 Apr 2021, 05:49

***** and hooligans.

Late Jan/early Feb I wanted to upgrade my cellphone contract with cellc, because my contract was to an on valentine's day. Busiswa is lady who was helping with the upgrade, the challenge that she has was that the phones are not in stock but as soon its it will be book out to me, waited till I lost interest in their offer. Now here is the problem I dont want our relationship to continue cause their service is poor and they are *****," reason how can you sell something that is not available ". 2ndly I spoke their upgrading department several times to cancel my contract all together. I want nothing to do with them she said its cancelled, come 1st of April benefit are sent to me, called same day and I spoke to a lady at customer service who said my contract was never cancelled she cant help me hence the cancellation departments are out of duty. Now I am very frustrated cause it seems like cellc is forcing to have business with me. I DON'T WANT TO DO BUSINESS WITH THEM, THEIRS SERVICE IS POOR SOME OF THIER STAFF ARE RUDE, SO THANKS BUT NO THANKS. I WANT MY CONTRACT TO BE CANCELLED WITH IMMEDIATE EFFECT. THIS WAS NOT A MARRIAGE CONTRACT.

0
Replies (2)
Cell C
Cell C's reply06 Apr 2021, 08:21
Official
Good day Thabo 

Thank you for getting in touch. 

We regret to hear of the unpleasant customer experience and your wish to cancel your contract. 

We have referred your query to our support team to assist. 

Please expect our call. 

^YM 

Best regards,

TM
Thabo M's update07 Apr 2021, 11:19
Reviewer Update
Thank you, Moses Mo***eng for attending to my complaint. I hope some of your colleagues can learn from you, "Do it first time right".